Customer Service Guide
We are a UK based company and strive to give a personal service. For any product or order query please use our online chat, email or call us.
Email: [email protected]
Order line: 0333 240 6236
For more information click here.
As a small business, we have elected to be transparent and charge for delivery and returns rather than adding these costs to our prices.
The cost of UK Standard Delivery is £3.99 and takes 3-5 days
The cost of Next Working Day Delivery is £8.99. This service is only available to UK mainland addresses.
For more information about our delivery services click here.
No Quibble Returns
We are extending our returns policy to 60 days.
We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unworn, in its original packaging, for an exchange or refund. Earrings may only be returned if the packaging seal is unbroken.
For more information about returning your item click here
If you have any questions about Pia Jewellery, our products or services, see if we can answer it in our frequently asked questions.
To view all our frequently asked questions, click here
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PrivacY & Security
At Pia Jewellery we are committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service.
For more information about how we value your privacy & security click here.
At Pia we strive for the best service for our customers, before and after their purchase. We are delighted to have a Feefo Platinum Trusted Service award for consistently delivering excellence.
To read what our customers say click here.
Use our site map as a helpful guide to navigate through our website.
To view our full site map click here