Amid the developing Coronavirus outbreak, the health of both our customers and team members is our biggest priority. We are closely following Government advice and have increased our hygiene procedures across our head office and warehouse. Our warehouse remains operational. We are continuing to fulfil and deliver your orders with our team working split shifts to keep the warehouse running safely. Where possible, our customer service team is working from home, so will be answering phone calls and emails between the hours 9–5 only.
Based in the Lake District, our dedicated customer service team are always happy to help.
We aim to respond to all e-mails within 48 hours excluding weekends and public holidays.
For any customer service queries, please call 0333 240 6238. Calls to this number cost no more than a national rate call to a UK 01 or 02 number.
For all overseas enquiries, please call +44 (0) 333 240 6235.
To place an order over the phone, please call 0333 240 6236.
(Calls made from landline and mobile phones are charged at national landline rate. Please check your phone service provider for details.) UK residents only.
9am - 6pm Monday - Friday
9am - 5pm Saturday & Sunday
Closed Bank Holidays
For a quick response to your query you can use our live chat service in the bottom corner of your browser. Please don't exit this page while using live chat because the chat will end.
Live Chat Opening Hours
9am - 5pm Monday - Friday
9am - 5pm Saturday
We use Zoom FS to fulfil our orders. Some despatch correspondence may refer to them.