We are constantly updating our Covid-19 FAQs section so please check there for the latest information.

Based in the Lake District, our dedicated customer service team are always happy to help.


We aim to respond to all e-mails within 48 hours excluding weekends and public holidays.

[email protected]


For any customer service queries, please call 0333 240 6238. Calls to this number cost no more than a national rate call to a UK 01 or 02 number.
For all overseas enquiries, please call +44 (0) 333 240 6235.
To place an order over the phone, please call 0333 240 6236.

(Calls made from landline and mobile phones are charged at national landline rate. Please check your phone service provider for details.) UK residents only.

Opening Hours

Monday - Friday


Sunday & Bank Holidays

9am - 6pm

9am - 5pm


Live Chat

For a quick response to your query you can use our live chat service in the bottom corner of your browser. Please don't exit this page while using live chat because the chat will end.

Live Chat Opening Hours

Monday - Saturday

9am - 5pm 


Pia Jewellery
Keswick House
Branthwaite Road
CA14 4ED


We use Zoom FS to fulfil our orders. Some despatch correspondence may refer to them.