We hope you are pleased with your order. If anything you have ordered does not live up to your expectations, please return within 30 days of purchase. Please ensure that the item is packed to arrive back to us in resaleable condition. We are sorry but personalised items cannot be refunded or exchanged unless faulty. Unless the item is faulty or was sent in error, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.
In the unlikely event that you receive a faulty product, please email [email protected] or call our customer service team on 0333 240 6238 (Mon – Saturday 8am – 10pm, Sunday 9am - 10pm & Bank Holidays 9am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork, including free of charge returns label. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.
Pia jewellery pieces are covered by our one year warranty. Should your jewellery suffer a breakage or damage due to a manufacturing defect, we are committed to ensuring that it is replaced at no cost if returned within one year of receipt of the item.
To ensure your jewellery stays in optimum condition for as long as possible, keep it away from alcohol-based products and chemicals such as perfume and chlorine, and store in a cool dry place in the box provided to avoid your jewellery tangling or scratching each other.
Earrings may only be returned if the seal is unbroken (unless faulty).
A refund will take between 10-14 days of the goods being returned to us and we will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.
Returns from outside the UK
Returns to the UK are at your own cost and you may be liable to pay customs duties and taxes.
If you choose to return your item for an exchange, rather than a refund, please use the returns form to specify which item you wish to receive in its place. If the new items are cheaper, we will refund the difference. If the items cost more, please enclose payment for the increase difference with your return parcel.
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If you have requested an exchange and the requested item is available from stock, a replacement order will arrive in approximately 7 days. If the item is on pre-order, it will be dispatched once in stock.
Christmas Extended Returns Policy
Enjoy stress free shopping this holiday season with our extended returns policy. Starting from October 1st 2023, our Christmas extended returns guarantee will be in effect. Any item purchased between October 1st and December 24th 2023 can be returned until January 15th 2024.
To return an item
Complete the form on the reverse of your delivery note, enclose it in your parcel and send it with the returned items. This completed returns form must accompany your returns parcel. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.
Our returns address is: Pia Ltd. Unit 1, Wrangaton Business Park, South Brent, Devon TQ10 9GQ
Unit 1, Wrangaton Business Park,
South Brent, Devon TQ10 9GQ