Our returns period for Christmas has been extended – any item purchased between 1st October and 23rd December may be returned up to 31st January

Coronavirus Update

Please be aware that Royal Mail are currently prioritising the delivery of parcels over returns. It is therefore taking much longer than normal for returned parcels to reach our warehouse. Once they arrive, they are processed promptly and the appropriate refund issued.

We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused for an exchange or refund. Please ensure that the item is packed to arrive back to us in resaleable condition.

Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.

Faulty Goods

In the unlikely event that a product is faulty, please email service@piajewellery.com or call our customer service team on 0333 240 6238 (Mon – Friday 9am – 7pm, Sat 9am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork, including free of charge  returns label. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.


Earrings may only be returned if the seal is unbroken (unless faulty).


A refund will take between 10-14 days of the goods being returned to us and we will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.
Click here for full terms and conditions

To return an item

Complete the form on the reverse of your delivery note, enclose it in your parcel and send it with the returned items. This completed returns form must accompany your returns parcel. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.
Our returns address is:
Keswick House,
CA14 4ED

If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.

Returns Address:

Pia Returns,
Keswick House,
Branthwaite Road,
CA14 4ED