We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused, in its original packaging, for an exchange or refund within 35 days.

Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.
Faulty Goods
In the unlikely event that a product is faulty, please email service@piajewellery.com or call our customer service team on 0333 240 6238 (Mon – Friday 9am – 7pm, Sat 9am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork, including free of charge  returns label. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

We are sorry but engraved items cannot be refunded or exchanged unless faulty.
Earrings may only be returned if the seal is unbroken (unless faulty).
We will refund you as promptly as possible, usually within 14 days of the goods being returned to us. If you have provided an email address, we will email you to advise you when the refund has been processed.
Click here for full terms and conditions
To return an item
Complete the form on the reverse of your delivery note, enclose it in your parcel and send it with the returned items using the pre-printed label overleaf (unless advised otherwise by Customer services). Don’t forget to affix the correct postage to the package. We recommend that you use the cheapest method possible and obtain a free proof of posting from the post office as you are responsible for the goods until they reach us.

If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.
Returns Address:
Pia Returns,
Keswick House,
Branthwaite Road,
CA14 4ED