Our returns period for Christmas presents is extended – any item purchased between 1st October and 23rd December may be returned up to 14th January.

We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused, in its original packaging, for an exchange or refund within 35 days.

Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.
 
Faulty Goods
In the unlikely event that a product is faulty, please email service@piajewellery.com or call our customer service team on 0333 240 6238 (Mon – Friday 9am – 7pm, Sat 9am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork, including free of charge  returns label. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

Exceptions
Earrings may only be returned if the seal is unbroken (unless faulty).
 
Refunds
We will refund you within 14 days of the goods being returned to us and will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.
 
Click here for full terms and conditions
 
To return an item
Complete the form on the reverse of your delivery note, enclose it in your parcel and send it with the returned items. This completed returns form must accompany your returns parcel. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.
Our returns address is: Keswick House, Branthwaite, Workington, Cumbria CA14 4ED.

If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.
 
Returns Address:
Pia Returns,
Keswick House,
Branthwaite Road,
Workington,
Cumbria,
CA14 4ED