Customer product and service reviews

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DateProductScoreCustomer CommentOur Response
5 Hour(s) agoVelvet Bow Beret
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Always very good service

7 Hour(s) agoToasted Caramel Watch
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Great service, quick and well packed

8 Hour(s) agoSilver Elephant Spinning Ring - R
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I paid for next day delivery and it took 2 days to arrive. If possible please refund my payment for the delivery charge.

10 Hour(s) agoSilver & Pearl Bracelet
Service#

Good range but pity your Stamford branch had to close down and I had to choose on line which of course is much trickier, especially when it's a gift.

10 Hour(s) agoFriends Indeed Silver Bracelet
Service#

Good communication

10 Hour(s) ago//Personalised Family Tree Duo Silver Pendant
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The product was damaged with scratches on it, it was a gift for my wife - it takes ages for them to respond to emails, I have had to chase for a returns label they promised would be sent, and unbelievably they have charged my credit card again without my consent, still waiting for a response and ref

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10 Hour(s) agoJet Cluster Bracelet
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Very prompt service.

10 Hour(s) agoSparkling Waves Ring - N
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Quick service

22 Hour(s) agoTeal Tassel Duffel Bag
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rings are often too small and quality is variable

24 Hour(s) agoSmall Top & Tail Silver Stud Earrings
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Quick efficient service.

28 Hour(s) agoCopper Feline Fancy Ring Holder
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Good quality. Efficient service. Good price.

28 Hour(s) ago//Personalised Family Tree Duo Silver Pendant
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Telephoned to report incorrect engraving and was promised a call back which I didn't receive
I phoned again and requested an e mail with the full details of the order to overcome incorrect order a second time
I received the email with incorrect spelling again
I telephoned again an

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31 Hour(s) agoSilver Polishing Cloth 12.5 X 17.5Cm
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The service as always is excellent

31 Hour(s) agoLong Top & Tail Gold Drop Earrings
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..

33 Hour(s) agoHammered Hoops Earrings
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I am happy with the online ordering

33 Hour(s) agoMolten Silver Drops Earrings
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The earrings, although a replacement choice for my original request which was out of stock, eventually came. At first, I was a little miffed that neither of the products in your latest catalogue I originally asked for were available, but your service ever since has been good. My order was supposed

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34 Hour(s) agoPearl Pansy Brooch
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well made

46 Hour(s) agoWhite Teardrop Shell Pearl Pendant
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The service was incredible. I ordered the item after the last postage date for Christmas expecting it to arrive after Christmas and the company went out of their way to have it sent out as urgent to arrive before Christmas. Very impressed.

19-Jan-2018Blue & White Opalite Ring - L
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The main place where I buy my rings from - love their silver jewellery. The only thing I'd like to see would be more availability of the smallest size - K but delivery very is quick and the products come in nice box with care instructions

19-Jan-2018All Bar None Bracelet
Service#

Ringing or ordering online quite straightforward. More accuracy required re: items displayed in catalogue.

19-Jan-2018Initially Yours Silver Alphabet Charms - J
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Love all Pia jewellery. It never diappoints

19-Jan-2018Blush Deep Stacking Tray
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Quite good........no problem with that...

19-Jan-2018Galaxy Grey Studs
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Pia jewellery is always that bit different to any other....I am always happy with it whatever I have ordered. They always get it to you in record time.

18-Jan-2018February Birthstone Crystal Bangle
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Prompt service

18-Jan-2018Cranberry Quartz Pendant
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Was very please with how quickly my order was processed and arrived

18-Jan-2018Night Owl Brooch
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I had a good experience with Pia jewellery.
It is also to be expected that this would be the case.
So why am I expected to spend my time saying so?

18-Jan-2018Midnight Medley Necklace
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Good

18-Jan-2018Molten Silver Drops Earrings
Service#

I have had very good experiences with Pia in the past, however, this time I was very disappointed. The first order, back in November, never arrived so the order was cancelled and a new one raised. The delivery should have been with me before Christmas but was put back until the 5th of January and t

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18-Jan-2018Chevron Silver Crystal Ring - L
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Quick and easy to order

18-Jan-2018Elemental Fire Stud Earrings
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Lovely product good delivery time and reasonable prices

18-Jan-2018Cockatiel Top - ML
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Always excellent, thankyou

18-Jan-2018Rosy Links Watch
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I live in the US and my jewelry arrived within 10 days. Wonderful service.

18-Jan-2018Galaxy Grey Studs
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no comment really just good service

18-Jan-2018October Birthstone Beauties Pendant
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Service very good ,necklace arrived really quickly .

18-Jan-2018Crystal Waterfall Necklace
Service#

The original delivery had a broken on hasp & because it was delivered pre Christmas it was wrapped & put under the tree. This was not discovered until Christmas day. Hence the return had to made at a cost to me.

18-Jan-2018Friends Indeed Rose-Gold Bracelet
Service#

The bracelet is nice although much thineer that I was expecting, but generally I am disappointed with the quality of the jewellery. My husband bought me a personalised pendant for christmas and after two attempts at getting the names right that failed, he has got his money back. Not good!

18-Jan-2018Pearl Pansy Brooch
Service##

Love their products

18-Jan-2018Moonstone Maze Ring - R
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Super professional company, highly recommend

18-Jan-2018Patently Smart Purse
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Quickly delivered and well packaged

17-Jan-2018Amber Cat Pendant
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Easy ordering and reasonably fast delivery.

17-Jan-2018Silver Finch Drop Earrings
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Fb messaged on the Christmas day, replied to on the 28th of December and shipped out on the 2nd of Jan 2018 amazing service.

17-Jan-2018Fluted Pearl Drop Earrings
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Good as always

17-Jan-2018Rosy Geometry Earrings
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Great web-site, excellent customer service. Quick and secure delivery. I have ordered from Pia for a few years now and they are always consistent!

17-Jan-2018January Birthstone Crystal Bangle
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Excellent service and kept informed of delivery

17-Jan-2018Ring Me Bracelet
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Excellent fast delivery.

16-Jan-2018/œ20 e-voucher
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I found the delivery quick, slightly less convenient that I couldn't use my vouchers online to make a purchase and had to use postal. I've been into both your bath and Nottingham stores previously and enjoyed them, the website is good. Also was very nicely surprised by a gift voucher in my delivery

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16-Jan-2018Silver & Opalite Ring - T
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Perfect

16-Jan-2018Velvet Bow Gloves
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Lovely jewellery and makes a very nice gift for my friends and family.

16-Jan-2018Tears of Green Pendant
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great products and excellent service

16-Jan-2018Gold Love Knot Ring P
Service#

Order was placed on the understanding it would be in time for Christmas. This was not the case, so it was very disappointing. Staff are individually pleasant but ...
At least I received a phone call to inform me of their problems.

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