Customer product and service reviews

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DateProductScoreCustomer CommentOur Response
18 Minute(s) agoFluted Pearl Drop Earrings
Service#

Very good generally but the offers are often not very attractive - free postage would always be better

1 Hour(s) agoPurple Leather Loops Watch
Service##

Love their jewellery and watches

1 Hour(s) agoSoft Option Velvet Pouch
Service##

Easy to order, and excellent value when there is a sale! Products always arrive quickly and are well packaged so always in good condition.

1 Hour(s) agoPearl Halo Pendant
Service##

Xxxxxxxxxxxxxxx

2 Hour(s) agoJet Cluster Bracelet
Service##

Jewellery has always been what was expected. Good quality. Speedy delivery.

19 Hour(s) agoBold Berry Watch
Service##

loved all the red items favourite colour

20 Hour(s) agoElegant Mesh Watch
Service#

Usually I have no complaint but this item Ihave had problems with.

35 Hour(s) agoJet Cluster Bracelet
Service##

The jewellery is really young and apealling to all ages.
The price is within reach to be able to treat oneself occasionally.

41 Hour(s) agoTrailing Bloom Earrings
Service#

Delivery fast, website clear to follow.

43 Hour(s) agoTrue Expressions Necklace
Service##

Interesting products and good fast service.

43 Hour(s) agoBlue Ice Stud Earrings
Service#

good

23-Jun-2018Dappled Sky Shawl
Service##

Very good website clear and easy to use. Delivery is always very quick.

22-Jun-2018Starfish Pendant
Service##

Very good

22-Jun-2018Full Moon Stud Earrings
Service#

Good prompt service

22-Jun-2018Positive Outlook Pendant
Service#

always quick to deliver and if money off vouchers are included its a bonus

22-Jun-2018Frozen In Time Watch
Service##

Excellent

22-Jun-2018Midnight Medley Necklace
Service##

Lovely necklace, but too heavy to wear with magnetic clasp which I requested to be fitted as I have a deformed hand and cannot manage ordinary clasps. The necklace fell off, so I had to return it.

22-Jun-2018Moroccan Rose Leather Bag
Service##

This is the first time that I have had to return an item to Pia, because it was not suitable for me personally. No problem in getting a refund.

21-Jun-2018Pearl Droplet Earring
Service##

Very prompt and efficient service

21-Jun-2018Baroque Pearl Necklace
Service##

The jewellery I find is of great quality. I received my item within 3 days of sending the order through. I was pleasantly surprised.

21-Jun-2018Silver Encircled Textures Ring - T
Service##

Good Customer service throughout, and very pleased with the £5 voucher off future purchases, good variety of product

21-Jun-2018Fluted Pearl Drop Earrings
Service##

Over the years I have purchased a lot of items from Pia and have always been happy with the service I have received.

20-Jun-2018Time for Rose Watch
Service##

excellent service and very quick delivery

20-Jun-2018Pendulum Drop Earrings
Service##

efficient

20-Jun-2018Gold Extension Chain
Service##

Easy ordering service..but miss the store experience as closed now

20-Jun-2018Winter Tides Bracelet
Service##

Lovely, quality jewellery at good prices

20-Jun-2018Silver & Opalite Bracelet
Service#

Ia was excellent when they had shops. Now it is online only and the images shows in the catalogues are not actual size (although they sort of look like they could be) so everything I have ordered has had stones that are disappointingly small. So now, not nly are we lumbered with postage to receive t

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Thank you for your feedback.

I am sorry to hear you were left disappointed on this occasion.

I have emailed you privately to discuss this matter further.

Kind Regards

Taylor McEwan
Customer Services
20-Jun-2018Faceted Rose Quartz Ring - L
Service#

Used to have a shop in my city, so it's a shame to have to pay shipping for online orders now. Website is okay, delivery decent.

20-Jun-2018Circles of Light Silver Necklace
Service##

Great customer service following a problem with a necklace which had discoloured

19-Jun-2018Pearl Droplet Earring
Service##

Polite. Wonderful range. No pressure. Makes shopping enjoyable. Thank you

19-Jun-2018Silver Shimmering Triplet Bracelet
Service#

Lovely designs but sometimes quality of the product and after sales lets them down.

19-Jun-2018Squared Away Gold Leather Purse
Service#

Communication was excellent however, dispatch was slow and then Royal Mail delivered to wrong address.

19-Jun-2018//Hooked By Topaz Pendant
Service##

Excellent service

19-Jun-2018Florentine Flame Crystal Stud Earrings
Service##

Excellent very efficient next day delivery.

19-Jun-2018Central Zone Lapis Bracelet
Service#

some of the jewellery can be a little small or thin - but on the whole, excellent

19-Jun-2018Travelling Light Case
Service##

Prompt service and good at keeping me appraised of progress.

19-Jun-2018Silver Oval Twist Pendant
Service#

Didn't receive a dispatch email so was a little concerned but item arrived well within a week of ordering.

19-Jun-2018Blush Watch
Service##

Good variety and prompt service

19-Jun-2018Circa Drop Earrings
Service##

Pia Jewellery is in my opinion very nice to wear; of good quality and reasonable prices.

19-Jun-2018Cirque Clear Crystal Silver Bracelet
Service##

Super service.

18-Jun-2018In The Pink Necklace
Service#

Good selection but could do with more photos, maybe on a model so you can see exactly what the pieces look like - would be helpful

18-Jun-2018Always and Forever Stud Earrings
Service#

Arrived quickly

18-Jun-2018Glittering Tears Necklace
Service#

On the first delivery, I received 2 Razzle Dazzle necklaces rather than 1 Razzle Dazzle and 1 Glittering Tears. I had to send the RD necklace back before I was sent a Glittering Tears necklace. When the necklace arrived it had a knot in it.

18-Jun-2018Practically Perfect Denim Purse
Service##

Excellent customer service, quality products.

18-Jun-2018Blue Bounty Earrings
Service#

Your service is good as is all the jewellery.

18-Jun-2018Head in the Cloud Necklace
Service##

Always excellent products and sent very quickly.

18-Jun-2018Time Is Right Rose Mesh Watch
Service##

I have bought from Pia before and always found the service to be very good, I did have an issue this time where a discount code wasn't deducted, however I e-mailed the company and the matter was rectified promptly

18-Jun-2018Metallic Rose Earring Book
Service##

Excellent

18-Jun-2018Tears of Blue Pendant
Service##

Always loved anything from Pia ( when funds allow) xx

18-Jun-2018Bee Mine Stud Earrings
Service#

The Service and delivery is good. And also the selection in the brochure
is very large.

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