Helpful ordering information

  1. How do I place an order?
  2. Where do I find my catalogue code?
  3. How do I cancel or add to my order?
  4. Why is the catalogue price different to the web price?
  5. Is your payment process secure?


How do I place an order?

To place an order online, please select your item(s) and add to your bag. Once you are pleased with your selection, follow the instructions on the checkout page to complete your order. As soon as you have completed this, you will receive a confirmation email containing your order details and number.

Alternatively, you can call 0844 499 5670 to place your order (9am to 7pm, Monday to Friday, 9am to 5pm on Saturday).


Where do I find my catalogue code?

This code can be found either above your name on the back cover of your catalogue or below the name and address section on the order form inside the back cover.

How do I cancel or add to my order?

If you place an order online in error, or want to add something to an order you have already placed please email service@piajewellery.com or call 0844 499 5670 and quote the order number from your confirmation email.

Why is the catalogue price different to the web price?

Prices can differ for web exclusive offers. Regular web customers are emailed details of latest promotions and sales. Catalogue prices are correct at the time they are printed.

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Is your payment process secure?

Yes, we can assure you the payment section of our website is secure.

You may notice that the address bar will change the address from 'http' to 'https'. Depending on your browser settings, you may see a message notifying you of this.

You should also see a padlock symbol on secure pages. This is usually found next to the address bar in your browser, or in the footer bar.

Finally on Pia's site, you will see a red 'Comodo' icon as you proceed through the checkout process. If you hover over that icon, you will see verification information that our site is authentic and secure for the date/time when you do this.
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