Last order dates

Helpful delivery information

Will my order arrive for Christmas?

Last order dates for Christmas 2017 deliveries are:

· UK standard delivery: 18th December
· UK next-day delivery: midday 21st December

 Last order dates for International Delivery

India & Russia: 4th December
Australia, China & New Zealand: 5th December
Rest of World, Balkans excluding Greece: 6th December
Japan: 11th December
Rest of Europe, USA, Canada & HK: 12th December
Ireland & CI: 13th December
France & Germany: 16th December

Please note that for items requiring engraving, the last order date will be 8th December 2017 prior to the date above.

What is your UK delivery charge?

Our basic delivery charge is £3.99 to the UK mainland. This amount is only charged once per order, regardless of how many items you order or how many parcels we despatch.

What is your overseas delivery charge?

Our basic charges are as below:
  • Eire £6.99
  • Europe £11.99
  • USA/Canada £18.99
  • Elsewhere £21.49
For heavier items further additional charges will be added at the checkout. Product-specific delivery information can be found on the Delivery tab of every product.

When and how will my order be delivered?

Delivery is fast, usually within 3-5 working days. Most items are sent by Royal Mail and require a signature on delivery. If you are not at home, the driver will leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour.

Overseas orders are sent by airmail. Approximate delivery times are:
  • Eire 10 days
  • Europe 10 days
  • USA/Canada 14 days
  • Elsewhere 14 days
Product-specific delivery information can be found on the Delivery tab of every product.

Do you offer next day delivery?

Next day delivery is available to UK mainland addresses, if you place your order before 2pm Monday to Thursday. Orders placed before 2pm on Friday will be delivered the following Monday. Orders placed after 2pm on Friday will be delivered the following Tuesday. The cost is £4.99 in addition to the £3.99 basic charge. A signature will be required.
Deliveries to Scottish Highlands and off-shore islands will take an extra day.

Can I send my order to a different delivery address?

Yes, if it is more convenient we can deliver to a different address e.g. your work.

Don't forget we can deliver to your family and friends anywhere in the world. The delivery note will not contain prices and we can also add your personal message.

Can I send orders to more than one delivery address?

Yes, but you must place each order separately.

What happens if my parcel is held by customs?

It is unusual for our parcels to be held but if this does happen, you would be responsible for paying any charges, such as local import duties outside the EU.

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