Guarantee and Returns Information

Our Returns address is;

 Pia Returns
 Keswick House
 Branthwaite Road
 Workington
 Cumbria
 CA14 4ED

If you would like to return an item you have purchased in one of our shops please contact our customer service team on 01946 818134 Or email us at service@piajewellery.com and we will send you a prepaid postage label so you can post your unwanted items back to us. Where possible please include a copy of the receipt so we can action the return as quickly as possible.
  1. What is your returns policy and guarantee?
  2. How can I return an item?
  3. How long will it take to receive a refund?
  4. How long will it take to deliver a replacement item?
  5. Can I return Earrings?

What is your returns policy and guarantee?

We have a 100% money-back guarantee. If your purchase does not come up to your expectations, please return it to us unused within 28 days, in its original packaging for a refund or exchange.

For hygiene reasons we regret that earrings for pierced ears are non-returnable.

Our guarantee is in addition to your statutory rights.

How can I return an item?

Included in each parcel is a delivery note with returns instructions on the reverse. Use the accompanying pre-addressed self-adhesive label to return your package. We do recommend that you request a certificate of posting from the Post Office if you return goods.

If you are returning an item because it is damaged or faulty, Pia will refund your return postage costs.

For more information call 0844 499 7130.

How long will it take to receive a refund?

Returns are processed within 48 hours of receipt at our warehouse but please allow 14 days for clearance to your card account.

How long will it take to deliver a replacement item?

Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund.

Can I return Earrings?

Due to hygiene reasons we regret that earrings for pierced ears are non-returnable.
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